Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

Mercy House (“we,” “us,” or “our”) is committed to protecting the privacy of all individuals who interact with us, including through our website, digital ads, email, and SMS communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert URL], sign up for our communications, or otherwise engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other contact details voluntarily submitted through forms on our website.
  • Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent on the site.
  • Device Information: Type of device, operating system, and mobile carrier (if accessing via SMS or mobile browser).
  • Communication Preferences: Details about how you interact with our emails, SMS messages, and advertisements.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries or requests.
  • Send email or SMS communications related to our programs, events, volunteer opportunities, and fundraising efforts.
  • Improve the effectiveness of our website and communications.
  • Deliver relevant ads through platforms like Google Ads, in accordance with user preferences and applicable regulations.
  • Maintain the safety and integrity of our systems.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

3. SMS Consent and Compliance

If you provide your mobile number, you may receive SMS messages from us.

  • Consent: By opting in, you consent to receive recurring messages from Mercy House. Message and data rates may apply.
  • Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.
  • No Purchase Required: Consent to receive messages is not a condition of any donation or service.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist us in operating our website, managing campaigns, or sending communications, so long as those parties agree to keep this information confidential. We may also disclose information as required by law.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve functionality and analyze usage patterns. These may also be used by platforms like Google Ads to personalize and optimize ad delivery.

You can manage your cookie preferences through your browser settings or opt out of personalized advertising via the Google Ad Settings page or Network Advertising Initiative.

6. Data Security

We implement appropriate safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from children under 13. If you believe we have collected such information, please contact us so we can take appropriate action.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at mercy@mercyhouse.org.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:
Mercy House
Email: mercy@mercyhouse.org
Mailing Address: P.O. Box 236, Colleyville, TX 76034